Returns, Exchanges & Refund Policy

We want you to feel confident when shopping with USELUCK. Please review the following return, exchange, refund, and warranty terms before making a purchase.

This policy applies to purchases made directly through useluckhome.com on or after the effective date of this policy. Orders placed before the effective date remain subject to the return and warranty terms provided at the time of purchase.

For assistance, contact support@useluckhome.com.

120-Day Returns

You may request a return within 120 days after delivery.

If items from the same order are delivered separately, the 120-day return period begins separately for each item on the date it is delivered.

To qualify for a standard change-of-mind return, the item must:

• Be unused and in the same condition in which it was received.

• Include the original product packaging, accessories, tags, and protective materials.

• Include your order number, receipt, or other valid proof of purchase.

Damage to the outer shipping carton alone does not make an otherwise eligible item ineligible for return.

Cookware that has been used for cooking is not eligible for a standard change-of-mind return.

If your cookware arrives damaged, is defective, contains missing parts, or you receive the wrong item, please contact us. These situations are handled separately and are not subject to the unused-item requirement.

Return Shipping

For returns caused by personal preference, ordering the wrong item or size, or another reason unrelated to a product defect or USELUCK fulfillment error:

• No restocking fee applies.

• Customers are responsible for arranging and paying for return shipping.

• Original paid shipping charges are non-refundable unless otherwise required by applicable law.

• If your order originally qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.

If we require a return for an item that arrived damaged, defective, incorrect, or incomplete, USELUCK covers the necessary return shipping. See our Shipping Policy for delivery issues.

How to Request a Return or Exchange

Email support@useluckhome.com with your order number and the item you want to return or exchange. For an eligible return, we will provide instructions for returning it by mail.

Refunds

Allow up to 15 days to receive your refund after we receive an eligible return.