Shipping Policy

1. Shipping Destinations & Charges

We offer free Economy shipping on eligible orders of $50 USD or more to the contiguous 48 United States. For orders below $50 USD, available shipping rates depend on the package weight and destination and are shown at checkout.

Shipping to Alaska and Hawaii is available where offered at checkout. Any additional shipping charges will be displayed before payment.

PO boxes, military addresses, U.S. territories, expedited shipping, and international destinations are supported only where an available shipping method is shown at checkout.

If you are unsure whether we can ship to your address, please contact support@useluckhome.com before placing your order.

All shipping charges collected by USELUCK are displayed before payment. We do not add undisclosed shipping charges after purchase.

2. Order Processing

For in-stock products, we typically process and dispatch orders within 1–2 business days after payment and any necessary order verification.

Business days are Monday through Friday, excluding applicable warehouse and carrier holidays.

Please note that creation of a shipping label does not necessarily mean the package has already been transferred to the carrier.

3. Delivery Estimates

Economy carrier transit to the contiguous United States typically takes 5–8 business days after dispatch.

Delivery-date estimates at checkout allow 2 business days for processing in addition to transit time, giving a typical total estimate of 7–10 business days. Estimates use a 12:00 p.m. Pacific Time order cutoff, Monday through Friday. Orders received after the cutoff begin processing on the next business day. Weekends and applicable holidays are excluded. Available shipping options, charges, and estimated delivery dates are shown before payment.

Preorder, backorder, or product-specific shipping timelines will be displayed on the applicable product page or before purchase.

Delivery estimates may be affected by weather, holidays, carrier delays, or other circumstances outside our reasonable control. Estimated delivery dates are not guaranteed unless a guaranteed shipping service is specifically stated.

4. Preorders, Backorders & Delays

Preorder and backorder products will be clearly identified before purchase and will include an estimated dispatch date or shipping window where available.

We do not represent preorder products as immediately available inventory.

If a significant delay occurs, we will notify you and provide a revised estimate where available, together with applicable options, including cancellation and a refund for unshipped items where appropriate.

No restocking fee applies to cancelled unshipped orders.

5. Tracking & Separate Shipments

Tracking information will be sent by email when available.

Please allow time for the carrier's first tracking scan to appear after your shipping confirmation is issued.

If tracking stops updating or your order exceeds its estimated delivery period, contact support@useluckhome.com.

Some orders may be shipped in multiple packages. When available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping fees solely because USELUCK chooses to split an order into multiple shipments.

6. Address Changes & Order Cancellations

Please make sure your shipping address is complete and accurate before placing your order.

If you need to change your address or cancel an order, contact support@useluckhome.com as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes once warehouse processing or shipping has begun.

If an incorrect address provided by the customer causes a package to be returned, we will contact you regarding reshipment or refund options.

Any additional shipping cost for reshipment will be explained before you agree to it.

Your payment will not automatically be forfeited because of an address error.

7. Missing, Damaged, Incorrect, or Incomplete Deliveries

If tracking shows that your order was delivered but you cannot locate it, please first check:

• The delivery location shown in the tracking information.

• Safe locations around your property.

• Household members, neighbors, building staff, or others who may have accepted the package.

If you still cannot locate your order, contact support@useluckhome.com.

We will work with the carrier where appropriate to investigate the shipment. A carrier's delivery status alone does not automatically close your claim.

If your order arrives damaged, incorrect, or with missing components, please keep the product and packaging and contact us as soon as reasonably possible.

For confirmed non-delivery, transit damage, incorrect items, missing items, or USELUCK fulfillment errors:

• No restocking fee applies.

• We will arrange an appropriate replacement or refund.

• If a return is required, USELUCK will cover the necessary return shipping.

• Necessary replacement shipping will also be covered by USELUCK.

8. International Duties & Taxes

Where international shipping is available, checkout will indicate whether applicable import duties or taxes are collected by us.

Duties, taxes, customs charges, or carrier fees not collected at checkout may be payable separately to the appropriate authority or carrier.

If you are unsure which charges apply, contact support@useluckhome.com before placing your order.

9. Consumer Rights

Nothing in this Shipping Policy limits any consumer rights or remedies that cannot legally be excluded or restricted.

10. Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

support@useluckhome.com

Please include your order number whenever possible so we can assist you more quickly.