We offer free standard shipping to the contiguous 48 United States.
Shipping to Alaska and Hawaii is available only where offered at checkout, with additional charges shown before payment.
Expedited delivery, PO boxes, military addresses, U.S. territories and international destinations are supported only where a suitable shipping option is available at checkout. Contact support@useluckhome.com before ordering if your address is not supported.
All shipping charges collected by us are shown before payment. We do not add undisclosed shipping charges after purchase.
For in-stock products, we aim to process and dispatch orders within 1 business day after payment and any necessary order verification.
Business days are Monday through Friday, excluding relevant warehouse and carrier holidays.
A shipping label being created does not necessarily mean the carrier has received the package.
Standard transit to the contiguous United States is typically 2–5 business days after dispatch. Order processing and carrier transit are separate periods.
Different product-specific or preorder timelines will be displayed before purchase.
Transit estimates may be affected by weather, holidays or carrier disruptions. They are not guaranteed arrival dates unless a guaranteed service is expressly offered.
Preorder and backorder items will be identified before purchase with an estimated dispatch date or window. We do not treat preorder items as immediately available stock.
If we cannot dispatch within the promised period, we will notify you, provide a revised estimate where available and offer legally required options to accept the delay or cancel the unshipped items for a refund.
No restocking fee applies to such cancellations.
We send shipment tracking information by email when available. Tracking may take time to display the carrier’s first scan.
Contact us if tracking stops updating or your order passes its estimated delivery period.
Orders may arrive in separate packages. We provide available tracking information for each shipment and do not charge extra solely because we choose to split an order.
Please enter a complete and accurate shipping address.
Contact us promptly if you need a correction or cancellation. We assess requests based on the order status when you first contacted us, but warehouse processing or dispatch may prevent changes.
If an address error supplied by you causes a package to return, we will discuss reshipment or a refund. Any reasonable additional shipping cost will be explained before you agree to it.
Your payment is not automatically forfeited because of an address error.
If tracking shows delivery but you cannot locate the package, check the delivery details, safe locations and anyone who may have accepted it, then contact us promptly.
We will work with the carrier to investigate. A tracking status alone does not automatically close your claim.
Report missing components, damage or incorrect products to support@useluckhome.com. Keep the product and packaging while we assess the issue.
Once non-delivery, transit damage or our fulfilment error is confirmed, we will arrange an appropriate replacement or refund without a restocking fee. If a return is required, we pay the necessary return shipping.
If international shipping is offered, checkout will explain whether import duties or taxes are collected by us.
Destination charges not collected by us may be payable to the relevant authority or carrier. Contact us before purchase if the arrangement is unclear.
For shipping assistance, email support@useluckhome.com with your order number.
Nothing in this policy limits consumer rights that cannot lawfully be excluded.
